Frequently Asked Questions

Mental health OT considers how your mental health interacts with everyday activities, relationships and environment. Support can include anxiety, depression, stress, burnout and trauma. Approaches depend on your needs and your clinician’s training.

Children, adolescents, adults and older adults. See our service pages for the support available.

Yes. Psychotherapy forms part of our mental health OT practice. Approaches vary with your needs and your therapist’s training.

You can contact us without a diagnosis or book privately without a medical referral. Funding eligibility and referral requirements still apply.

Our team reviews what you’re seeking, considers clinician suitability and availability, and contacts you about the next steps.

Your therapist takes time to understand what brought you here, what matters to you and what you would like to address. Together, you consider the next steps.

You can start with what feels most relevant. You do not need to have everything worked out before attending.

Telehealth across Australia, Melbourne clinics in Parkdale and Seaford, and mobile appointments in Brisbane Metro South. Options depend on the service and clinician.

You receive a video link by email. You’ll need a device with a camera and microphone, an internet connection and somewhere private to talk.

This depends on your needs and goals. Your therapist discusses the plan and reviews progress with you.

Your sessions are yours. You can ask for a different approach or change therapists to find someone you feel comfortable with and who suits your needs.

You can also change what you want to work on. Your therapist can help you review your priorities and how a change in focus affects your original goals.

Yes. Life happens, and sometimes you need to cancel or pause therapy. A cancellation fee applies if you cancel within two business days of your appointment.

We collect information to provide care, communicate with you and manage your services. Our Privacy Policy explains how information is stored, accessed and shared, and how you can request access or corrections.

For appointments under Medicare Better Access, we are required to send your referring practitioner a brief letter outlining the therapy provided and planned next steps.

We use Splose or Heidi to assist with transcription, only with your explicit consent. You can withdraw your consent at any time. Just let your therapist know.

Learn more: Splose transcription information · Heidi consent and privacy information

Current rates are listed under Funding in the menu.

Eligible clients can receive rebates under Better Access with an appropriate referral. Up to 10 individual sessions per calendar year are shared across eligible providers. See Medicare Funding.

Unused sessions on a valid Better Access referral can be used when changing providers. Contact us to check your referral. Changing providers does not create additional sessions.

Check your occupational therapy cover with your insurer before booking. See Private Funding.

No, we are not an NDIS registered provider. We can work with people whose NDIS funding is self-managed or plan-managed, but cannot provide services paid through NDIA-managed funding.

Occupational therapy is a regulated health profession, and our occupational therapists are registered with AHPRA. We must meet registration requirements for safe and competent practice, ethical conduct, ongoing professional development and professional indemnity insurance. These obligations apply regardless of how your care is funded.

Service agreements are required only for our NDIS funded services. They set out the agreed services, fees, cancellation terms and responsibilities. You can ask questions and discuss changes before agreeing.

Yes, for adolescents and adults. See Functional Capacity Assessments.

Assessments of everyday function, functional cognition and sensory needs, including reports and access letters. See Occupational Therapy Assessments.

Contact our team or make a referral.

No. Our service does not provide urgent crisis assistance.